How can we help you?

Do not panic. If a transaction fails after money is deducted, it is automatically reversed within 24 hours. If after 24 hours the money has not been reversed, contact our support team with your transaction reference number and we will resolve it immediately.

Contact our support team immediately with the transaction details. If the recipient is a FlashPay user, we can attempt to recall the funds. If sent to a bank account, we will work with the receiving bank to recover the funds. Speed is important in these cases, so contact us as soon as possible.

Your account locks automatically after 5 incorrect PIN attempts. It unlocks automatically after 30 minutes. If you cannot wait, contact our support team with your registered phone number and email for manual verification and unlock.

Complete KYC verification in the app under Profile. Verify your BVN and NIN to move to Level 2 with a ₦200,000 daily limit. Submit a government ID to reach Level 3 with a ₦1,000,000 daily limit.

First make sure you have a stable internet connection. If your PIN is correct but login fails, try closing and reopening the app. If you have forgotten your PIN, use the Forgot PIN option on the login screen. If the problem continues, contact our support team.

Go to Profile, then Security Settings. Toggle on Biometric Login. You will be asked to verify with your PIN first, then follow the prompts to set up fingerprint or Face ID. Make sure your device has biometric features set up in your phone settings.

Airtime is typically delivered within 60 seconds. If after 5 minutes you have not received it, check your transaction history to confirm it was successful. If confirmed successful but airtime not received, contact support with your transaction ID and we will resolve it within 2 hours.